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| About Us RJC X-TREME are a Colchester-based MTB supplier owned and set up by racing enthusiasts. You can be assured that we don't just sell cycling products, we use them too, so the chances are that any product line you buy from us has already been tested in race conditions. If we don't consider that a particular product is up to the job, we will not stock it, it is as simple as that. Watch out for RJC X-TREME's Jonathon Davies on the track at forthcoming events and keep an eye open for our shop where you can get your parts and accessories just when you need them most.For Customer Service, please contact us by e-mail or on telephone number 01206 522526. This number is available for customer service between the hours of 9.00am and 6.00pm GMT Monday to Friday. Calls are charged at standard BT rates. Alternatively, please contact Chris Whitfield on 0778 6528099. Standard Vodafone mobile network rates apply. If you have any suggestions or comments please email us by clicking on the Send mail icon at the top or bottom right of this page. If you require further details about any of our products, please do not hesitate to contact us. |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. All transactions will be processed in £ Pounds Sterling.We accept credit card payment. Recent DISTANCE SELLING legislation provides consumers with protection in the unlikely event that credit cards are used fraudulently by a third party. Consumers can shop on line secure in the knowledge that they will not bear any financial loss in such circumstances. We accept Switch, Visa, Solo, Delta and Mastercard. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.CANCELLATIONS - You have the right to cancel your order without reason within a period of 7 working days, beginning on the day after the day on which you receive your goods. Your money will be refunded within 30 days of cancellation but you may be required to pay return shipping costs. |
| Shipping And Handling Delivery is free in the UK. Delivery will be made within 5 business days by our current courier service, subject to your order being in stock. (For details of our current courier service, please contact us).For delivery to europe £12 will be added to the shipping cost by us before desptach for other destinatians please e-mail for a cost for delivery. |
| Delivery Schedule We will normally send your order to you within 5 business days . |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption using SSL this means that only we can decrypt your details. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We at RJC X-TREME do not keep card details after orders are completed as we feel the safest way to protect your payment details is to delete them. |
| Guarantee All of our products come with full manufacturers guarantee. Please note that all weights and sizes quoted are taken directly from manufacturers' product literature.If by remote chance any of the products that you buy from us are defective, we will refund the purchase price to your credit card within 7 business days provided that the items are returned in the same condition as they were despatched. This does not include the packaging which may be unavoidably damaged when first opened. This does not affect your statutory rights as a consumer. |
| Reaching Us If you need to reach us, please email us at the address on our home page. Alternatively, you can call on 01206 522526. (International +44 <phone without first zero>) or fax us on the same number. You are also welcome to call us on the mobile because we are usually out at racing events - call Chris on 0778 6528099.Alternatively, our address for correspondence and returns is: 10 St Bernard Road, Colchester, Essex C04 0LE.If we don't get it right and you wish to complain about any aspect of our service, please e-mail us using the link at the bottom right of the home page. Include the word COMPLAINT and your order number in the message header.We promise to: - acknowledge your complaint within 5 working days; - advise you how long it will take to resolve the complaint; - keep you informed throughout the process.We endeavour to respond to all complaints within 5 working days. |
| Privacy Policy RJC X-TREME do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. Our full privacy policy is accessible from the bottom of the home page. |
| Returns Policy Insert your returns policy here. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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